by Christina | Jun 26, 2025 | 2009, 2025, Blog
Over a decade ago, I joined my first adtech company after kicking off my career in the traditional advertising agency world. And for approximately that same amount of time, I’ve been writing bylines for executive thought leaders at a multitude of companies about three things:
- The cannibalization of the adtech industry
- The death of the cookie
- The impending AI boom
At a certain point, it all became white noise. The industry news equivalent of Bill Murray’s character waking up to “I’ve Got You, Babe” for the hundredth time in Groundhog Day. “Yes”, all of us marketers said to ourselves, “The cookie will die, AI will take our jobs, the industry will continue to consolidate until it forms a hulking monolith where creativity goes to die. In the meantime, how can I prove the quantitative value of our latest brand awareness campaign?”
And that very line of thinking, dear reader, is the reason marketing is not dead (neither, incidentally, is the cookie). Because while we balance the simultaneously ever-changing and yet ever-static news of our industry, we also still have work to do. As Hitchhiker’s Guide to the Galaxy reminds us, we really only have one job amidst the chaos: Don’t Panic. And ideally, we can take that one step further and not only resist panic (or worse, indifference), but also embrace curiosity.
We’ve woken up in Punxsutawney again. How will we change things up?
Bust that Black Box Wide Open
Succeeding in today’s adtech landscape isn’t necessarily about being the best. It’s about innovating at the fastest pace (as a wise CEO once told me, the fast eat the slow), and being willing to put your assumptions to the test with a truly objective eye and be radically transparent about what you find. Once upon a time, it was acceptable for adtech companies to operate in a black box, waving clients off with a pat on the head and a “you don’t have to worry about that”. But now, with AI democratizing analytics at breakneck speed, the black box needs to be replaced with a crystal clear swimming pool.
Go ahead, invite your customers to dive right on into the data. Let them play with it, understand it, ask questions about it. This is a critical shift away from the profoundly overused “proprietary” workings of organizations just a few short years ago. Successful organizations, and successful marketers, should now hang their hats not on secrets kept, but on knowledge shared.
This is really just a natural progression of the transparency that came for consumers with GDPR and CCPA. While we have been regulated into greater transparency for the ultimate audience of our media, there is still a substantial amount of gatekeeping between adtech companies and the organizations they serve.
The best, easiest, and most criminally back-burnered way to stand out and create greater transparency is with a Customer Advisory Board. Adtech is no longer standing on the mountain with a megaphone yelling down to others at base camp what it’s going to be doing. This is a serious two-way conversation, and organizations that invite that conversation with their customers, rather than ignore it, will come out on top.
So, talk to the folks who love your product, the folks who hate it, the folks who gave you that criminal “6” rating on your CSAT. Invite them into a conversation, actually utilize the amazing product marketers you probably just have making decks and one-pagers right now, and build a program that breaks you out of the monolith and puts you on the map as the rarest of all things: an adtech company that cares what its customers have to say.
Balance the Long and Short of It
Another thing that never changed in my entire adtech life? The pressure to balance short-term quarterly goals with long-term, sustainable company growth. On the one hand, as Groundhog Day reminds us, nothing that you do in a single day matters if the day is simply doomed to repeat itself again. Hello, Sisyphus.
This is how it can often feel when launching a new program without any guarantee that you’ll be able to run it long enough to produce results. “This webinar didn’t work” is something I often heard, despite the reality that a single webinar never works. An ongoing webinar program does. Yet it can be hard to see the forest through the trees when the arguments from one side of the house for short-term needs are concrete, and the value of longer-term programs can come across as theoretical.
So, what’s a modern marketer to do? Hedge your bets, and back your opinions with data. The best advances always come from a test and learn approach that allows you to share progress (whether good or bad) at a consistent cadence and demonstrate the changes you’re making along the way. Sprints of two weeks to one month for demand generation activities gave me the boost I needed toward short-term goals while also buying me the breathing room to focus on the long game.
As we all know, the best laid strategy will always be better received with objective data to back it up. My personal favorite marketing chart [below] details the manner in which sales and demand-focused activations can lead to a shorter term boost in sales, but ultimately it is brand awareness that leads to sustainable success over 12+ months.
If I had a nickel for every time this chart appeared in a deck and helped me get more budget for experimentation and a test and learn approach, I would have at least enough nickels to buy a coffee for the person who originally shared it with me.
The Day After Groundhog Day
While there is no guarantee of escaping the certain inevitable loops of any industry, there is always a path to innovation, experimentation and improvement. When you pair radical transparency across your customer base with a data-driven, test-and-learn approach that equally balances long and short term internal goals, you’ll find yourself in solid fighting shape to survive the cannibalization of adtech, the impending coup of our AI overlords, and – if it ever actually were to happen – the death of the cookie.
Rachel Peterson is a former marketing executive specializing in enterprise software with a track record of scaling multiple B2B companies to $100M+ in ARR. She now works as an author and consultant.
by William Walsh | Jul 1, 2024 | 2024
By Scott Gillum
Estimated read time: 3 Minutes
Want to take your ICP’s to the next level? Try using personality based marketing to understand corporate cultures.
Here’s why. Above are 2 SaaS companies in the martech industry. Our client is selling to the same buyer in each company. But the company situations are vastly different.
The first company is growing aggressively and has a corporate culture that is full of “Dominate” personalities.
The second company is under attack and has lost significant revenue and market share during the last two years. The corporate culture is skeptical, given the prevalence of “Consciences” personalities.
So what does all this mean?
First, it impacts the positioning of the value of your product.
Second, it helps you identify the right set of the sales and marketing assets.
In company 1, you position the value of the offering to help scale growth.
You communicate that through case studies with ROIs. Given their “dominant” culture, they are heads down operators so use relevant case studies that align, as closely as possible, to their situation.
In company 2, you position the value of the product on what it can do to drive efficiency.
This is a company fighting for its survival. It needs ideas on how to improve operations. As a result, use cases showing potential cost savings (business cases) are most important.
And given the culture, use data and research to support the use/business cases which is essential for building credibility in selling to an organization like this.
Before you even speak to a buyer you can understand the environment in which they operate. It allows you to create a connection — optimism for company 1, empathy in company 2.
ICP’s are not just an acronym, they’re people. Decisions are influenced by emotions. Motivations cause decisions, and personality dictates both.
The more you understand this the higher the likelihood of getting engagement, interest, and a decision. It’s a 1, 2 punch.
by William Walsh | Sep 20, 2023 | 2023
By Scott Gillum
Estimated read time: 2 Minutes
Here’s an observation for my friends in tech marketing.
Above is an extract from research we recently conducted. Close to 500 C-Level IT buyers (CTO, CIO, CISO, etc.) were interviewed or surveyed.
The graph represents the top 4 purchase drivers. Each of the 4 categories include the platform and the people. Technical expertise includes not only the solution, but also, the people selling, integrating and supporting it.
The “people” component in the other categories is pretty obvious. The question is, how are you communicating the value of your people in your content and messaging? Are you?
In my observations, most organizations have shifted to almost exclusively focusing on the technology/platform. We’ve become very myopic in marketing our solution. It could be pressure coming from the product group or senior management. It’s pushed marketing too far in one direction.
People use technology to get an output. They don’t buy it because of what it is, they buy it because of what it does…oftentimes, for them specifically. How you sell and support your tool most often dictates whether or not you’ll get the renewal, add-on or even a referral.
People also buy from people. If you’re leaving the human piece out, you are doing the customer, company and your colleagues a disservice.
by scott.gillum | Feb 1, 2022 | 2022, Insights
As previously published on 1/26/22 in The Drum
by Scott Gillum
Estimated read time: 5 Minutes
Does the answer to improving B2B marketing success tie back to a problem discovered during World War II? Perhaps.
The B-17 plane was quick and inexpensive to build with a goal of “blackening the sky” over Europe. The problem with that strategy was because they were designed to be quickly built they ended up being easily shot down. In fact, soon after entering the war, the B17 was getting shot out of the sky faster than they could be built.
Recognizing that something had to be done to keep them in the air, the decision was made to assemble a group of engineers to study the returning planes, and assess where to add armour.
The team was about to submit their findings when Abraham Wald, a lead engineer on the project, pointed out that they were thinking about the problem the wrong way. Instead of putting armour on areas that were damaged by bullets, they should be thinking about adding armor to the areas where there were no bullet holes, because those areas were most vulnerable.
This phenomenon, known as “survivorship bias,” can be seen all over B2B marketing. Survival bias is a type of selection bias. It’s a logic error that occurs when focusing on things that survive rather than looking at things that didn’t. By selectively leaving data out of the analysis it can cause one to make the wrong conclusion, like putting armor on the bullet holes of returning planes.
In B2B marketing, there are signs of this bias in almost everything we do. We try to scale and “optimize” a 3% response rate or 10% open rate. Focusing on the “returning planes,” missing the opportunity to assess, and understand, how to improve on the 90%+ of our effort that didn’t return a result.
This myopic view on scaling the “3%” drives us to an endless cycle of investing in new technologies. Providing a momentary boost in performance which quickly dissipates. This stacking more tools on the “stack” has now put us at the top of the yield curve. Essentially, marketing tools are now being shot out of the sky faster than they can be built.
Scale has become the enemy of the good. Remember this for 2022. Volume will not necessarily get you to your goals. For example, according to Hubspot’s 2021 Industry Survey (over 100K companies) email performance dropped by 30% from the previous year, which was historically low. So what did companies do? They sent even more emails, increasing by over 120%. (I believe that is commonly referred to as the definition of insanity.)
For years, I searched for an answer for why marketing performance continued to be poor, despite advancement in new technologies. Stumbling upon survival and selection bias helped to explain some things but what I’ve concluded is that at the core, it’s a motivational issue. Confusing activity for performance is convenient. Searching for, assessing and acquiring new tools offers hope and can feel like you’re making progress.
It’s time to stop looking external for a solution and turn our efforts internally. The answer to improving performance lies in the insight from the missing data.
To win the war on poor performance will require a commitment to thinking differently, like Wald. Not everyone will be willing, or able, to make this journey, but as another WWII hero, Winston Churchill once said; “To improve is to change; to be perfect is to change often.” Onward soldier!
by scott.gillum | Oct 1, 2021 | 2021, Marketing, Sales
Scott was a guest speaker at the WVU Marketing Horizon podcast, a sub-series of WVU Marketing Communications.
Marketing Horizons is forward-thinking, looking ahead, through the front windshield and beyond, into the marketing future. Hosted by Cyndi Greenglass and Ruth Stevens, Horizons is a podcast dedicated to looking ahead to the new ideas, technologies, tools and strategies that are emerging to help marketers navigate over the marketing horizon.
Listen here. https://bit.ly/2ZNfYpC
